Terms of Service

Last updated: June 24, 2026

These Terms of Service ("Terms") govern your access to and use of MonitorKit ("Service"), operated by Gestión Desarrollo e Innovación SAS, a company incorporated under the laws of Colombia, with registered address at Manzana 24 Casa 40, Samaria I, Pereira, Colombia ("we", "us", "our"). By using the Service you agree to be bound by these Terms.

1. Description of Service

MonitorKit is a SaaS platform providing server monitoring, log aggregation, and APM (Application Performance Monitoring) for Linux servers and PHP applications. The Service is provided on a subscription basis.

2. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your credentials, API keys, and for all activity that occurs under your account. You must promptly notify us at [email protected] of any unauthorized use.

3. Acceptable Use

You agree not to:

To report abuse of the Service by another user, email [email protected]. We investigate all reports and may suspend or terminate accounts found in violation of this section.

4. Subscriptions and Payment

Paid plans are billed monthly on a per-host basis. Payments are processed by Paddle, our Merchant of Record. Paddle handles all payment processing, VAT collection, and tax remittance on our behalf. By purchasing a subscription, you also agree to Paddle's Terms of Service.

Prices are displayed in USD. Paddle may apply applicable taxes based on your billing location. You authorize us (via Paddle) to charge your payment method on a recurring monthly basis until you cancel.

5. Free Trial

New accounts receive a 14-day free trial with access to all features. No credit card is required during the trial. At the end of the trial, the account is automatically moved to the Free plan (1 host, 7-day log retention, no APM) unless a paid plan is activated.

6. Data and Privacy

Your use of the Service is subject to our Privacy Policy. You retain full ownership of all data you transmit to MonitorKit (metrics, logs, traces, and any other telemetry). We process this data solely to provide and improve the Service, and we do not sell or share it with third parties for commercial purposes.

7. Data Retention

Metric data, logs, and APM traces are retained according to the limits of your active plan. Data older than your plan's retention period is automatically and permanently deleted. We do not guarantee data availability beyond these limits. You are responsible for exporting any data you wish to retain before cancelling.

8. Uptime and Support

We strive for high availability but do not provide a financially backed uptime SLA on the Free or monthly per-host plans. We will make commercially reasonable efforts to notify you of planned maintenance. Support is provided by email at [email protected].

9. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is the exclusive property of Gestión Desarrollo e Innovación SAS. Nothing in these Terms grants you any ownership interest in the Service. You grant us a limited license to process your data solely to provide the Service.

10. Indemnification

You agree to indemnify, defend, and hold harmless Gestión Desarrollo e Innovación SAS and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; or (c) any data you transmit through the Service that infringes the rights of a third party.

11. Termination

You may cancel your subscription at any time through the Billing section of your dashboard. Cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts that violate these Terms, with or without notice. Upon account deletion, your data will be permanently deleted within 30 days.

12. Limitation of Liability

The Service is provided "as is" and "as available" without warranty of any kind, express or implied. To the maximum extent permitted by applicable law, Gestión Desarrollo e Innovación SAS is not liable for any indirect, incidental, special, or consequential damages, including loss of data, loss of profits, or business interruption, arising from your use of or inability to use the Service. Our total aggregate liability to you shall not exceed the amounts paid by you to us in the three (3) months immediately preceding the claim.

13. Changes to Terms

We may update these Terms from time to time. We will notify you by email and/or a notice in the dashboard at least 15 days before material changes take effect. Continued use of the Service after changes constitutes your acceptance of the new Terms. If you do not agree to the changes, you may cancel your subscription before the effective date.

14. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Gestión Desarrollo e Innovación SAS regarding the Service and supersede any prior agreements.

15. Governing Law

These Terms are governed by the laws of the Republic of Colombia, without regard to its conflict of law principles. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts of Pereira, Colombia. If you are a consumer resident in the European Union, you may also have rights under the mandatory consumer protection laws of your country of residence.

Contact

Questions about these Terms? Email us at [email protected]
Gestión Desarrollo e Innovación SAS — Manzana 24 Casa 40, Samaria I, Pereira, Colombia