Refund Policy

Last updated: June 24, 2026

This Refund Policy applies to all paid subscriptions to MonitorKit, operated by Gestión Desarrollo e Innovación SAS, Pereira, Colombia.

30-Day Money-Back Guarantee

If you are not satisfied with MonitorKit for any reason within the first 30 days of your first paid subscription, contact us and we will issue a full refund. This guarantee applies once per account, to the first payment made when activating a paid plan.

How to Request a Refund

Email [email protected] with the subject line "Refund Request" and include:

• The email address associated with your MonitorKit account.
• The approximate date of the charge you want refunded.
• Optionally: why you're requesting a refund (helps us improve the Service).

We will confirm receipt within 1 business day and process your refund within 3–5 business days. Refunds are returned to the original payment method via Paddle.

Cancellation and Renewals

Monthly subscriptions renew automatically on the same date each month. You can cancel at any time from the Billing section of your dashboard, or by emailing [email protected].

Cancellation takes effect at the end of the current billing period — you will not be charged again, and you retain full access to the Service until the period ends. We do not offer prorated refunds for unused days in a cancelled billing period.

Renewal Charges

Refunds are not automatically issued for renewal charges after the initial 30-day guarantee window has expired. However, we will issue a refund for renewal charges in the following cases:

• Billing errors or duplicate charges.
• You were not notified of a price change before the renewal.
• A technical failure on our side prevented you from accessing the Service for more than 72 consecutive hours in that billing period.

Free Trial

MonitorKit offers a 14-day free trial with no credit card required. No charges are made during the trial period. The 30-day money-back guarantee begins from the date of the first paid charge, not the trial start date.

Exceptions — When Refunds Are Not Issued

• Accounts terminated due to violation of our Terms of Service.
• Renewal charges where the 30-day guarantee window has expired and none of the exceptional conditions above apply.
• Requests submitted more than 60 days after the charge date, unless there is a documented billing error.

EU / EEA Consumer Rights

If you are a consumer located in the European Union or European Economic Area, you may have additional rights under applicable consumer protection and distance selling regulations. In particular, you may have the right to withdraw from your contract within 14 days of purchase ("cooling-off period"). To exercise this right, email [email protected] within 14 days of your first payment. Note that by activating and using the Service during this period, you acknowledge that the right of withdrawal may be waived once the Service has been fully performed.

Payment Processing

All payments are processed by Paddle, our Merchant of Record, who is responsible for billing on our behalf. Paddle will appear on your bank or credit card statement. If you need to dispute a charge or cannot reach us, you may also contact Paddle's support directly at paddle.com/help.

Contact

Billing questions? Email [email protected] — we'll get back to you within 1 business day.
Gestión Desarrollo e Innovación SAS — Manzana 24 Casa 40, Samaria I, Pereira, Colombia